/ 01
Emergency response
Outline
When servers are down and you feel like you aged ten years in an hour, call us. We investigate, stabilise, and fix.
Rate
€160 /hour
Case
5 PM. Mid-business hours. A customer's critical Elasticsearch cluster goes dark. We drove to the Amsterdam datacenter and found every disk in the RAID set silently failed — one by one, over months, while the monitoring had quietly stopped reporting. Using advanced recovery techniques, every byte was back online within hours.